Privacy Policy

1. Information We Collect

We may collect personal information including:

• First and last name

• Phone number

• Email address

• Property address

• Service address

• Information about the services you are interested in

• Messages or information submitted through website forms

• Appointment and estimate information

• Communication history

• Website usage and analytics information

We only collect information that is reasonably necessary to respond to inquiries, provide services, communicate with customers, and operate our business.
 
2. How We Use Your Information

Buckeye Exterior Lighting may use your information to:

• Respond to quote and estimate requests

• Contact you about your project

• Schedule consultations, estimates, and installations

• Provide customer service

• Send appointment confirmations and reminders

• Send project updates

• Follow up on inquiries

• Provide requested services

• Maintain customer records

• Improve our website and services

• Send promotional messages when you have provided appropriate consent

• Request reviews after completed services
   

3. Text Messaging & SMS Consent

If you provide your phone number and consent to receive text messages from Buckeye Exterior Lighting, we may send messages related to:

• Quote requests

• Estimates

• Appointments

• Installation scheduling

• Project updates

• Customer support

• Follow-up communications

• Promotions or special offers when permitted

Message frequency may vary. Message and data rates may apply.

Consent to receive marketing text messages is not a condition of purchasing services.

You may reply STOP at any time to unsubscribe from text messages.

You may reply HELP for assistance.
 
4. Mobile Information & SMS Data

Mobile information will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

Text messaging originator opt-in data and consent information will not be shared with third parties for marketing purposes.

Information may only be shared with service providers when reasonably necessary to operate our communications, CRM, scheduling, website, or customer-service systems.
 
5. Email Communications

If you provide your email address, Buckeye Exterior Lighting may use it to communicate regarding:

• Estimates

• Appointments

• Projects

• Customer service

• Service updates

• Follow-up messages

• Promotional offers where permitted

You may unsubscribe from promotional emails using the unsubscribe option included in those communications.
 
6. Website Forms

When you submit a form through our website, the information you provide may be stored within our website platform and customer relationship management system.

This information may be used to contact you regarding your inquiry and requested services.

Submitting a form does not automatically enroll you in marketing text messages unless you separately provide consent where required.
 
7. Cookies & Website Analytics

Our website may use cookies, analytics tools, tracking pixels, and similar technologies to understand how visitors interact with the website.

These technologies may collect information such as:

• Browser type

• Device type

• Pages visited

• Approximate location

• Referral source

• Time spent on the website

• Website interactions

This information may be used to improve website performance, marketing, and user experience.
 
8. Third-Party Service Providers

Buckeye Exterior Lighting may use third-party platforms and service providers to operate the business.

These may include:

• Wix

• GoHighLevel / LeadConnector

• Google

• Meta

• Payment processors

• Analytics providers

• Email providers

• Phone and SMS providers

• Scheduling tools

These providers may process information on our behalf when necessary to provide their services.

We do not authorize these providers to use your personal information for unrelated marketing purposes.

9. How We Share Information

Buckeye Exterior Lighting does not sell personal information.

Information may be shared only when reasonably necessary with:

• Service providers

• Contractors assisting with business operations

• Website and CRM providers

• Communication providers

• Payment processors

• Legal or regulatory authorities when required by law

We may also disclose information when reasonably necessary to protect our rights, customers, employees, property, or business.
 
10. Data Security

Buckeye Exterior Lighting takes reasonable measures to protect customer information from unauthorized access, misuse, disclosure, or loss.

However, no website, electronic communication system, or data-storage platform can guarantee complete security.
 
11. Data Retention

We may retain personal information for as long as reasonably necessary to:

• Provide services

• Maintain business records

• Communicate with customers

• Complete transactions

• Meet legal or accounting obligations

• Resolve disputes

Information that is no longer reasonably necessary may be deleted or anonymized when appropriate.
 
12. Your Choices

You may contact Buckeye Exterior Lighting to request:

• Updates to your contact information

• Correction of inaccurate information

• Removal from promotional communications

• Information about how your personal information is being used

Certain records may need to be retained for legitimate business, legal, accounting, or contractual purposes.
 
13. Third-Party Links

Our website may contain links to third-party websites or services.

Buckeye Exterior Lighting is not responsible for the privacy practices, content, or security of websites operated by third parties.

We encourage visitors to review the privacy policies of any third-party websites they visit.
 
14. Children’s Privacy

This website and our services are not directed toward children under the age of 13.

Buckeye Exterior Lighting does not knowingly collect personal information from children under 13.
 
15. Changes to This Privacy Policy

Buckeye Exterior Lighting may update this Privacy Policy from time to time.

Changes will become effective when the updated policy is posted on this website.

We encourage visitors to review this page periodically for updates.
 
16. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact:

Buckeye Exterior Lighting
1112 Gilcrest Ave
Columbus, OH 43207

Phone: 614-813-4110
Email: buckeyeexteriorlighting@gmail.com